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Balanced Key Performance Indicators (BKPI)
AD-MACS offer a comprehensive and balanced Key Performance Indicators (KPIs) for organizations. The Balanced KPIs consists of four perspectives, namel...
 
Customer-Relationship Management System (CRMS)

The focus on customer is a first step in building a successful business. In a competitive environment, an organization must be able to know why it...
 
Malaysian Customer Satisfaction Index (MCSI)

AD-MACS offer an integrated framework called the Malaysian Customer Satisfaction Index (MCSI) that can be used to measure satisfaction of customer...
 
Value-Based Balanced Scorecard (VBSC)
The Value-Based TPEM, a model developed by AD-MACS and IKIM, is a powerful tool for improving efficiency and effectiveness of organisations through se...
 
Value-Based Total Performance Excellence Model (TPEM)
The overall purpose of the programmed is to evaluate the benefits of applying the Value-Based TPEM Excellence Model to business organizations as a str...
 
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