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2-Day Course Effective Interpersonal Communication Skills: Building Productive Relationships 16 & 17 April 09 (9.00 am to 5.00 pm) Hotel Singgahsana, Petaling Jaya Who Should Attend : Those who which to improve themselves in interpersonal communication skills. . Course Objectives : Build stronger relationships through effective interpersonal communication skills.Develop ability to communicate effectively with different type of people.Discover practical and effective methods and ways for turning all interactions into productive outcomes. Course Contents : - The Communication Process
- The Role of Perception (including: six fascinating drawings)
- Attitude vs Opinion
- Understanding Different Personalities
- Two Personality Assessment Instruments: The Myers Briggs and the FIRO-B
- Understanding Why People are Difficult
- Strategies for Handling Difficult People
- How to be Assertive rather than Aggressive
- Confrontation, Cooperation & Collaboration
- Questioning Techniques
- Barriers to Effective Listening
- Communication through Voice Tones
- Projecting an Appropriate Image(How you "come across" to others)
- Using Body Language Effectively
- How the use of Time, Space and Things communicate messages to others
- Giving and Receiving Feedback
Course Leader ~ Ms. Bebe Chooi Ms. Bebe Chooi is a top-end trainer with a wide variety of management skills. Ms. Chooi is recognized as a corporate trainer. She has a Trainer's Certificate for the Executive Development Programme (EDP), given by the Pusat Sumber Manusia Berhad (PSMB), under the Ministry of Human Resources. Ms. Chooi has an M.S.(Comm) degree from Ohio University, USA, after which she took a course on "Interpersonal Communication" at the University of Hawaii, in conjunction with the East-West Communication Institute, Honolulu. Ms. Chooi spent some sixteen years in managerial positions in PETRONAS. For three of those years, she was concurrently Senior Training Specialist in PETRONAS's Management Training Institute. During almost all the sixteen years, she was asked to present papers, to sit on expert panels, and to chair technical sessions at international conferences.Ms. Bebe Chooi's honorary positions included:· Vice-President, Energy Commission, International Chamber of Commerce (ICC), Paris.· Vice-Chairman, Malaysian National Committee, World Energy Council (WEC), London.· Member, Governing Council, Institute of Public Relations Malaysia (IPRM).She was also personally tutored by Dr Andrew Kakabadse from the Cranfield Institute of Management, UK, on the administration of the Myers Briggs Type Indicator (MBTI) and the Fundamental Interpersonal Relationships Orientation (FIRO-B), two significant personality assessment instruments. Course Fee CLAIMABLE UNDER HRDF / SBL SCHEME - RM 880.00 per participant
- RM 830.00 Per Participant for 2 or more participants
(Fees are inclusive of tea break, lunch, course materials and certificate of attendance)
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Building Productive Relationships & Handling DifficultPeople
