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2 Day Course Resolving Conflicts in the Workplace Time: 9 am ~5pm / Venue: Hotel/s in PJ Of all the challenges managers are least equipped to deal with, interpersonal, intra-office conflicts top the list. Managers often lack objectivity when conflicts arise because they lack the skills to transcend the tension. This workshop empowers the manager to offer resolution rather than siding with the party nearest his ideological bent or worse yet, ignoring the conflict and hoping that it will go away. Objectives : Distinguish between two major parties / sources of conflict: personality clashes and work structure problems Identify positive and negative impacts of conflicts Establish a cooperative atmosphere for resolving conflicts when they arise.
Who Should Attend Supervisors/ Executives /Managers/ Head of Departments Course Outline Module One Module Two Five Steps in Analyzing and Resolving Conflict Five Conflict-Handling Styles (including when conflict is formalized, egg. between Union and Management) Finding out your underlying style (A Questionnaire)
Module Three Evaluating the Conflict Players Two Personality Assessment Instruments: The Myers Briggs Type Indicator (MBTI) Fundamental Interpersonal Relationships Orientation (FIRO-B) The Myers Briggs Questionnaire (The Myers Briggs is also useful for finding out whether you are in the right job. (Given adequate time and optimum number of participants, there may be a chance to do the tests. Since the trainer/facilitator can go through the responses only at night, the results will not be known until the subsequent day).
Module Four Conflict Clinic: Session One Participants may bring up work conflict problems and situations before the entire group, for diagnosis and Advice by both the group and the facilitator. Role-Playing exercise (in pairs)
Module Five Six Sources/Causes of Conflict Substantive vs. Emotional Conflict Three Levels of Conflict: Intrapersonal, Interpersonal & Intergroup Is Conflict Good or Bad? Functional vs. Dysfunctional Conflict
Module Six Description of the sixteen Myers Briggs personality Types Analysis of each participant’s Type (Based on responses to the previous day’s questionnaire) Assessing your ability to: Deal with Difficult People Deal with Conflict (A different Questionnaire)
Module Seven The Role of Perception in triggering Conflict (Plus six fascinating drawings* to intrigue you) Situations that may require Conflict Stimulation Four ways of stimulating Conflict The Devil’s Advocate
Module Eight Conflict Clinic: Session Two (Continue from Session One) Participants may bring up work conflict problems and situations before the entire group, for diagnosis and advice by both group and facilitator. Case Study (if time permits)
COURSE LEADER ~ MS. BEBE CHOOI Course Fee: (CLAIMABLE UNDER HRDF / SBL SCHEME) - RM 880.00 per participant
- RM 830.00 Per Participant for 2 or more participants
(Fees are inclusive of tea break, lunch, course materials and certificate of attendance)
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Resolving Conflicts in the Workplace
