|
2-Day Course Effective Supervisor Time: 9.00 am ~ 5.00pm / Venue: Hotel/s in PJ Course Overview: Anyone who supervises staff knows that it can be a very time-consuming part of your job. This workshop was designed to give supervisors the skills they need to make effective supervision almost second nature. This Workshop is vital for new supervisors with little or no formal training. Experienced supervisors will also benefit by learning new strategies for motivating, managing and communicating with their staff. Who Should Attend: HOD/ Assistant Managers/ Supervisors/ Newly Promoted Managers/Executives Course Outline: SESSION ONE MOTIVATING TODAY’S EMPLOYEES Motivational Theories (An Overview): Maslow's Hierarchy of Needs Herzberg's Motivation-Hygiene Theory McGregor's Theory X and Theory Y William Ouchi's Theory Z (Japanese management style) Seven Effective Techniques to Motivate Staff Is Salary important? Surprise yourself in this Questionnaire
SESSION TWO AUTHORITY AND DELEGATING Authority and the Supervisor Line versus Staff Authority Responsibility/Power and the Supervisor Delegation and Empowerment Five Principles of Supervision based on Authority Reasons why Supervisors are reluctant to Delegate Tasks that cannot be delegated Seven Practical Tips for Effective Delegation
SESSION THREE IMPROVING COMMUNICATION SKILLS Communication as a Supervisory/Management Skill Feedback and the Communication Process Perception and other Barriers to Effective Communication Techniques for avoiding Miscommunication Importance of Non-Verbal Communication Developing good Oral and Listening Skills Principles of Good Writing Choosing the Best Method of Communication
SESSION FOUR TEAM, CONFLICT AND STRESS MANAGEMENT Characteristics of High-Performance Work Teams Six Ways to Improve Teamwork Gaining Cooperation from Informal Work Groups Positive & Negative Aspects of Conflict Managing Conflict and Diversity Guidelines for Managing Stress A Final Questionnaire(s)
COURSE LEADER ~ MS. BEBE CHOOI Course Fee: (CLAIMABLE UNDER HRDF / SBL SCHEME) (Fees are inclusive of tea break, lunch, course materials and certificate of attendance)
|
Effective Supervisor
