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2-Day Course Effective Work Planning / Scheduling & Communication Skills 12 & 13 March 09 Time: 9.00 am ~ 5.00pm Venue: Hotel Singgahsana Petaling Jaya Benefits of Attending Understand the importance of planning to achieve higher performance, productivity & profit. Expose to methods and other issues in planning / scheduling for better results. Understand that communication is the cornerstone to effective planning. Develop and strengthen your communication skills and build stronger relationships you’re your colleagues, boss and customers.
Who Should Attend Officers/ New Officers /Supervisors/ Assistant Supervisors /Junior Executives/ Team Leaders/Non –Executives ~ Clerical staff, Co-coordinators Course Contents SESSION 1 IMPORTANCE OF PLANNING The "Circle of Productivity" (Trainer's concept): Planning, Performance, Productivity & Profit Planning vs. Scheduling Identifying Goals, Objectives & Targets Prioritizing Tasks Applying the Pareto Principle to Effectiveness
SESSION 2 SESSION 3 (CONTINUATION) SESSION 4 OTHER ISSUES IN PLANNING / SCHEDULING Monitoring Performance Feedback and Evaluation Adjustment and Modification Eliminating Procrastination Managing Daily, Weekly & Monthly Schedules
SESSION 5 GRAMMAR ~ THE ROOTS OF VERBAL COMMUNICATION Direct and Reported Speech Agreement of Verb with Subject Tenses Some Common Mistakes Phrases, Clauses and Sentences
SESSION 6 WRITTEN COMMUNICATION Keys to Writing a good Paragraph How to Write an Office Memo The Language of E-mail How to Write a Business Letter
SESSION 7 ORAL COMMUNICATION Correct Pronunciation Pitch and Tone of Voice Steps in structuring effective Oral Messages Polite vs. Impolite Words & Phrases Epitome of Rudeness (Interrupting when someone is talking) Listening Skills
SESSION 8 COURSE LEADER ~ MS. BEBE CHOOI Course Fee (CLAIMABLE UNDER HRDF / SBL SCHEME) (Fees are inclusive of tea break, lunch, course materials and certificate of attendance)
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Effective Work Planning / Scheduling & Communication Skills
