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| AD-MACS offer a comprehensive and balanced Key Performance Indicators (KPIs) for organizations. The Balanced KPIs consists of four perspectives, namel... |
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The focus on customer is a first step in building a successful business. In a competitive environment, an organization must be able to know why it... |
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AD-MACS offer an integrated framework called the Malaysian Customer Satisfaction Index (MCSI) that can be used to measure satisfaction of customer... |
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| The Value-Based TPEM, a model developed by AD-MACS and IKIM, is a powerful tool for improving efficiency and effectiveness of organisations through se... |
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| The overall purpose of the programmed is to evaluate the benefits of applying the Value-Based TPEM Excellence Model to business organizations as a str... |
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